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Your Wellbeing Is Our Priority

Responsible Gaming Policy

Tkbzi is committed to providing a safe and responsible gaming environment. Every day, we work to protect your financial wellbeing and mental health.

Caution: Gaming should be fun, not a source of stress. If you or someone you care about is struggling with a gaming problem, seek help right away. All the resources listed below are free and confidential.

1. What Is Responsible Gaming?

Responsible gaming means treating gaming as entertainment, not a source of income. It means you:

  • You play within your means and never spend more than you can afford
  • You set a budget and stick to it
  • You keep track of time and take regular breaks
  • You meet family and work responsibilities without any impact
  • Do not take out loans or play to pay off debts from gaming losses
  • You seek help when needed and take steps to protect yourself

At tkbzi, we believe that healthy gaming isn't just better for everyone — it's more enjoyable too.

2. The Importance of Setting Limits

Tkbzi lets you set various types of limits to keep your gaming in check. You can find these options in your account settings:

Limit Type How it works Benefits
Daily Deposit Limit Sets a maximum amount in BDT you can deposit in a single day Prevents unplanned spending
Weekly Deposit Limit Sets a maximum total deposit amount for a given week Supports long-term budget management
Monthly Deposit Limit Caps your total deposits over the course of a month Helps you plan and manage your gaming expenses
Loss Limit Sets a maximum amount in BDT you can lose within a set period Protected from major financial loss
Session Time Limit Sets a maximum session length for continuous play Helps build healthy gaming habits
Break Settings Locks account access for a specified period of time Gives you time to reflect and helps restore control

These limits can be reduced at any time, but increasing them requires a 24-hour waiting period.

3. Self-Exclusion Benefits

If you feel that gaming is causing problems in your life, you have the option to self-exclude entirely. This means:

  • Your account access will be suspended for a set period (from a minimum of 24 hours up to a maximum of 5 years)
  • During this period, you will not be able to play any games or make any deposits
  • Your account cannot be reactivated until the self-exclusion period has ended
  • No game history or deposited funds will be lost
  • The self-exclusion process is completely confidential and free of charge

To apply: Find the "Self-Exclusion" option in your account settings, or reach out to our support team.

4. Common Signs of a Gaming Problem

Check whether any of the situations below apply to you. If they do, it's time to seek help:

  • You're thinking about gaming more than you can afford, or spending more BDT than you planned
  • Chasing losses by continuing to play in hopes of winning back money
  • Neglecting work, school, or family responsibilities because of gaming
  • Hiding your gaming activity or lying about how much you play
  • Gaming to escape thoughts, anger, sadness, or discomfort
  • Taking out loans or spending savings to fund your gaming
  • Family or friends have expressed concern or complained about your gaming

Tkbzi Player Protection Features

Explore our tools designed to keep you safe and well.

Limit Management

Easily set daily, weekly, and monthly limits. You can reduce them at any time and stay in control.

Session Tracking

Keep track of your play time and take breaks when you need to. Our smart notification system will alert you when it's time.

Early Warning

You'll receive automatic notifications as you approach your limits. Stay informed in advance and make decisions with a clear head.

Gaming History

View all your gaming data in one place. Track spending, wins, losses, and time spent with full clarity.

Marketing Opt-Out

Opt out of promotional emails and notifications. Enjoy gaming free from pressure and play at your own pace.

Help Center

For any questions or concerns, our dedicated support team is always ready to help. Confidential and impartial.

Identify the warning signs of a gaming problem

Know the early warning signs and take action before things escalate.

Financial problems

If gaming is causing you to fall into debt, dip into family funds or savings, or miss payments — that is a serious warning sign.

Relationship Harm

If family, friends, or a partner are complaining about your gaming or feel like you're drifting away — act now.

Impact on work or studies

If gaming is causing you to miss work or school, or your performance is declining — take action immediately.

Mental Health Changes

If you feel anxious, angry, or depressed when you're not gaming — seek professional help.

Help & Resources

Access free support services and confidential counseling right here.

5. National Organizations for Gaming Problems

If you or someone you care about is struggling with a gaming problem, reach out to the organizations listed below. All services are completely free and confidential:

  • National Mental Health Call Center: Contact the hotline in your country. Trained counselors are available 24/7. No questions asked — completely confidential.
  • Gamblers Anonymous (GA): An international support group where people facing the same challenges work through them together. Meetings are held online and in person. Completely anonymous.
  • Psychologist or Counselor: Specialist support is available at your local mental health clinic or hospital. Many services are affordable or government-subsidized.
  • Family Counseling Services: If your family relationships have been affected, consider family therapy. Professionals can help you rebuild those connections.

6. Strategies to Protect Yourself

Try these tips to keep your gaming healthy:

  • Create a budget: Decide in advance how much you want to spend on gaming each month. Only use money you can afford to lose without it affecting your life.
  • Set Time Limits: Set a daily limit on how long you play. Use an alarm and stop when the time is up.
  • Take regular breaks: Take a 10–15 minute break every hour. Rest your eyes and get up and move around.
  • Try other activities: Play sports, exercise, spend time with friends. Keep variety in your life.
  • Be Honest: Be open with family and friends. Don't hide things or lie about your gaming.
  • Emotional management: Don't turn to gaming to escape sadness or anger. Talk to someone or find another activity instead.
  • Use Self-Exclusion: If you feel like you're losing control, self-exclude. It's not a sign of weakness — it's a sign of strength.

Responsible Gaming FAQ

The most common questions our users ask.

No. Once self-exclusion is active, your account will be fully locked. However, any funds in your account — including winnings or bonuses — will be kept safe. Once the exclusion period ends, you can regain access if you choose.

You can reduce your limits at any time and they take effect immediately. However, increasing a limit requires a minimum 24-hour waiting period. This protects you from making impulsive decisions in the heat of the moment.

Yes. There is a national self-exclusion registry in our country where you can register yourself across all licensed sites at once. This is an important safeguard. Contact our support team for more details.

That's a completely normal feeling. Remember, problem gaming is a health issue — and like any health issue, it is treatable. You can reach out through an anonymous hotline or online support. No judgment, just help.

Reach out the moment you have any doubts. Specialists can talk with you and help you assess the situation. They know where help is needed. There's no shame in asking for support before a problem is confirmed — prevention is always the better path.

Family plays a vital role. They can contact our support team and share their concerns. tkbzi offers a family-based support program, and there is also an option to access joint counseling sessions to help repair relationships.

Today Responsible Gaming Get Started

At tkbzi, your safety and wellbeing come first. Set your limits, stay in control, and enjoy the experience with peace of mind.

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